Student Complaint Process &
The University of Indianapolis is accredited by the Higher Learning Commission and participates in the Commission’s Academic Quality Improvement Program (AQIP). The next reaffirmation of accreditation is in 2016. Learn more ►
The University of Indianapolis is a member of, and operates within, boundaries established by the National Council for State Authorization Reciprocity Agreements (SARA). In accordance with federal law, the University of Indianapolis is authorized to operate in Indiana by the State of Indiana (see Indiana Code 21-7-13-6).
The University of Indianapolis prepares students for effective, responsible and articulate membership in the complex society in which they live and serve, and for excellence and leadership in their personal and professional lives. UIndy values ethical, responsible and professional behavior with respect expressed among all members of the University community.
Title IV--Federal student financial aid resources
The University of Indianapolis is authorized to participate in federal Title IV programs. Visit www.uindy.edu/financial-aid for more information.
Title IX--Sexual misconduct resources & reporting
Specific services are available for concerns related to sexual misconduct. To learn more, or to file a formal sexual misconduct complaint, visit www.uindy.edu/campus-life/sexual-misconduct. If reporting a campus crime, call the emergency line at 317-788-3333 for campus police.
Online programs & licensure
UIndy offers several programs online that lead to professional licensure. Learn more ►
Student complaint process
UIndy desires to resolve student concerns, complaints or grievances in an expeditious, fair and amicable manner. In registering complaints, UIndy students must follow the policies and procedures of both the University and the respective department level that have been established and are published in the University and departmental student handbooks.
If you have a concern, please follow the steps outlined below. The following contact information may be helpful to you in informally resolving your issue.
- Accounting: firstname.lastname@example.org
- Financial Aid: email@example.com
- Information Systems: firstname.lastname@example.org
- Registrar: email@example.com
- Residence Life: firstname.lastname@example.org
Step 1: Informal concern process
A student with a concern that a policy or procedure within a department has been incorrectly or unfairly applied in his/her particular case or a concern about a person’s behavior should seek to resolve the matter at the level where it has occurred. Follow these steps:
- Discuss your concern with the faculty or staff member involved first and as soon as possible.
- If the concern is not resolved, discuss the concern with the department head (program director/chair or staff supervisor) within ten (10) days after the discussion with faculty or staff member.
- If the concern is not resolved after talking with the program director/chair or staff supervisor, follow the formal process to submit a written complaint using the appropriate Complaint/Grievance Form for academic or non-academic complaints. There is a two (2) year statute of limitations for filing a formal complaint/grievance from the time of the incident.
Note: Grade appeals, cases of academic misconduct, dismissal from program and/or the University and other formal actions follow step-by-step processes detailed in the general UIndy Student Handbook or the specific program handbooks. If a student has exhausted those avenues for appeal, the formal internal complaint/grievance process described below in Step 2 is NOT an additional avenue of appeal.
Step 2: Formal internal complaint/grievance
If no agreement is reached in Step 1, a student may file a formal complaint, which should be submitted within ten (10) days after the meeting with the program director/chair or staff supervisor, or as directed in the departmental student handbook. The completed form will be routed to the appropriate office and you will receive an email confirming receipt. The Complaint/Grievance Procedure in the student handbook will be followed.
Select either the academic or non-academic box below to complete the formal complaint/grievance form only after Step 1 (described above) has been followed.
Step 3: Formal external process
When a student has a complaint that is not resolved within the University, the next step is to contact an external authority. Note: Grade appeals, academic misconduct and student behavior misconduct complaints are not considered beyond the university level and will not be addressed by these external authorities.
External authorities for students residing in Indiana
- Division of Student Financial Aid, Indiana Commission on Higher Education (Indiana state financial aid Issues)
Phone: 317-232-2355 (Frank O'Bannon Award)
888-528-4719 (21st Century Scholarships
- Federal Student Aid Ombudsman (federal student loan issues)
- Indiana Commission on Higher Education (list of accepted student complaints)
Phone: 317-464-4400 ext. 0
- Indiana Civil Rights Commission (civil rights violations or discrimination)
- Indiana Attorney General (violations of state or federal law)
- Higher Learning Commission (institutional accreditation)
- Department of Defense (voluntary education partnership memorandum of understanding)
- Office for Civil Rights (educational discrimination on the basis of race, sex, disability, etc.)
External authorities for online student not residing in Indiana
- Online students who have not had their complaint resolved after working through the University of Indianapolis Formal Internal Complaint Process can file a complaint against the institution with the oversight agency in the state in which they reside. See listing of Student Complaint Information by State and Agency ►